PSS's mission is to strengthen the capacity of older New Yorkers,

their families, and communities to thrive!

Call or Text Toll-Free Caregiver Hotline: (866) 665-1713
PSS's mission is to strengthen the capacity of older New Yorkers,

their families, and communities to thrive!

Call or Text Toll-Free Caregiver Hotline: (866) 665-1713

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Featured PSS Life! University

Medications That Can Harm Older Adults

Most older adults take more than one prescription, and many also take pills bought off a drugstore shelf. Some of those medicines carry risks after 65 that they did not carry at 50, and families usually learn which ones only after something goes wrong. The reason lies in the liver and the kidneys. Both organs...
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EPIC: New York’s Prescription Program Explained

Older adults on Medicare still pay part of their prescription costs out of pocket. Caregivers see the result at the pharmacy counter, when a parent skips a refill or splits pills to make a bottle last longer. New York State runs a program that covers part of what Medicare does not pay. How EPIC Works...
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Medicaid Transportation Explained

Transportation is one of the most persistent problems in family caregiving. An oncology course means twenty visits. Dialysis means three mornings a week, indefinitely. Families absorb this with vacation days, car services, and arguments about the bus, and many never learn that New York already pays for these trips when the person receiving care has...
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If the Hospital Says It’s Time to Go Home

A caregiver is told on a Tuesday afternoon that discharge is set for Wednesday morning. The wound is still draining, the medication list has changed, the stairs at home are the same stairs they always were, and nobody has explained who will help. Most families assume the date is final. It is not. If the...
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AI Voice Cloning Scams Target Older Adults

For decades, the most reliable defense against a phone scam was simple: a stranger doesn’t sound like family. That defense no longer applies. Scammers can now clone a person’s voice using only a few seconds of audio pulled from social media, a voicemail greeting, or a video posted online, and use it to impersonate a...
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Depression in Communities of Color

In many Black, Latino, Asian, and immigrant families, caring for an aging parent is treated as an expected family responsibility rather than a hardship to discuss openly. As a result, a caregiver’s own depression can go unrecognized for an extended period, often mistaken for ordinary fatigue. Two Cultural Scripts That Make This Harder to See...
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The Long-Term Care Safety Net New York Does Not Have

When a loved one can no longer manage on their own, most families discover the same hard truth: the system they assumed would help them largely does not. Medicare does not cover long-term care. Private insurance has become unaffordable for most households. And Medicaid requires families to exhaust nearly all of their savings before qualifying...
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Beat the Heat: A Summer Safety Guide for Caregivers

If you are caring for an older adult — and especially if that person is living with Alzheimer’s disease or another form of dementia — summer is not just an uncomfortable season. It is a dangerous one. As temperatures climb across New York City, the risks for vulnerable older adults rise with them, and the...
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The Healing Power of Pets

There is a particular kind of comfort that comes from sharing a home with an animal. The sound of a dog’s tail wagging at the door. A cat settling into a warm lap on a quiet afternoon. A bird chirping at the first light of morning. For millions of older adults across the country, these...
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Understanding The Aging Brain

For many family caregivers, one of the most unsettling experiences is watching an older loved one search for a word they have known their whole life, or forget the name of a familiar neighbor, or lose track of what they were doing mid-task. These moments can feel alarming — and they often raise a question...
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